I have flown Aeroflot 101 from JFK to Moscow twice, with polar opposite experiences.
The first time was in coach. It was a miserable experience, mostly because my seatmate was very large and took up all of her seat plus half of mine. I was looking at an entire vacant row of seats in front of me, but I could not move to that row because they were “premium” (bulk head) and I had not paid for premium. I would have gladly paid for an upgrade to be able to move, but it was not possible once the plane was boarded. If they’ll take payment onboard for Duty Free shopping, you’d think it would be possible to pay for an upgrade during flight. In any event, it was a VERY long and uncomfortable flight. I learned a good lesson about paying for an upgrade to a bulk head when given the option in the future.
This time, however, I flew in Business Class. This experience was COMPLETELY opposite of my previous jaunt with this airline. In fact, it was the best business class experience I’ve had on any flight, other than my first BC flight (the first time is always the best).
I boarded the 777-300ER with ease and quickly found my seat, ushered by a gentleman flight attendant, who insisted on lifting my bag into the overhead bin for me. Within just a few minutes I was offered a sparkling welcome coctail (or I could choose juice or water).
There was an amenity kit in the seat with the basic amenities. I forgot to take a photo (sorry!) and I can’t remember exactly what was in the kit, but I believe it was the same basic stuff in most BC amenity kits. I also can’t remember if they offered slippers, but I think they did. I apologize for this missing bit of information… I always enjoy getting a peek at the kits on blogs. 🙂
Shortly before takeoff the staff delivered menus to review for dinner choices. I chose the fish option, which wasn’t as bad as I’d feared. The thing that impressed me the most regarding the service on the flight, was that the attendants didn’t wait for everyone to finish something to serve the next course. As soon as I’d finished one course my plate was whisked away and the next course was promptly delivered. This was wonderful because it allowed passengers who eat quickly to move on to the next portion of the flight: sleep!
I am looking forward to my next business class flight on Aeroflot 101 from JFK-SVO. And if, by chance, I can’t score BC and must ride in coach, I will be sure to upgrade to a premium seat so my options to move around to find a more comfortable seat will be much better.